Returns, Repairs & Warranty
Wolfman Luggage wants you to be completely satisfied with your purchase and stands behind our high quality workmanship and materials with Easy 30-day Returns, Authorized Repairs and The Wolfman Warranty*!
Easy Returns within 30 days of purchase: If you find you have ordered an item that does not suit you, please return your NEW, Unused Condition (Do not trim straps) product with original receipt within 30 days of purchase to the location where it was purchased. All returns MUST be returned to the location where you purchased the items. We want to make this easy for you, so select where you bought your stuff:
Repair service: Wolfman recommends Boulder Mountain Repair in Boulder, CO for factory authorized repair service on all sewn Wolfman products damaged by wear and tear, crashes or misuse. Please download their repair form at bouldermtnrepair.com or call them directly at 303-499-3634 for your repair estimate.
Warranty Service: All Wolfman products are carefully assembled to meet stringent standards but should one of our products fail due to a problem with materials, workmanship and the failure effects the function of the bag, Wolfman will, at our discretion, either fix or replace the product. All warranty returns apply to the original purchaser from a 1st party only and must be pre-approved via email to firstname.lastname@example.org. This email will have instructions for your warranty return. All warranty return bags MUST be Clean before being shipped. Shipping fees are non-refundable. We recommend shipping by a trackable method so that we both know your package arrived safely.
*Sewn Bags Limited Warranty: For sewn-seam bags, we offer a 10-Year Limited Warranty. All Sewn Bags are for a term of (10) ten years from the date of purchase. This warranty covers only manufacturing defects and does not cover any damage caused by wear and tear, accidents, crash damage, abrasion, neglect, misuse/abuse, aesthetics, sun damage or exposure to extreme temperatures, solvents, acids, custom alternations or modifications of any kind from the original design or intent of use. If you have a crash and damage one of your bags, this isn’t going to be covered. All things wear out eventually depending on the rider, the type of riding, the amount of use and how well the bags are care for and installed. Our warranty applies to the usual 10-year life of a product and Wolfman will evaluate the bags to determine the next steps. Contact us via email. We want to make it right. Note: While non-warranty maintenance or repairs on your product can be performed by any company, improper or incorrectly performed maintenance or repairs will void this warranty. This warranty excludes shipping costs. Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than Boulder Mountain Repair are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the product. This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
*RF Welded Bags and Hard Parts Limited Warranty: For bags with welded seams and hard parts, Wolfman offers a one year from date of purchase Limited warranty. “Limited” means that it does not cover wear and tear, accidents, crash damage, abrasion, neglect, misuse/abuse, aesthetics, sun damage or exposure to extreme temperatures, solvents, acids, custom alternations or modifications of any kind from the original design or intent of use. Please contact us via email so Wolfman can evaluate your product to determine the next step within that first year of use.
*Rack Warranty: Effective Oct 11, 2013: Due to unforeseen circumstances with BackRoads Moto, Wolfman will no longer be able to warranty Wolfman side racks and cross braces. We will be unable to repair, replace or refund them due to manufacturing closures at BackRoads Moto.
Motorcycle Luggage and Paint - Protecting your bike's finish
We hope you are using our luggage because you ride your bike and need to carry your stuff. Great! Please realize that over time your bike may show wear in places where the luggage contacts the bike's finish. Plastic surfaces, being softer, may be more susceptible to marring. Our luggage is designed to mount securely and to minimize vibration and rubbing. Smooth, soft material is used for bike/bag interface areas to minimize scratches to the bike's finish. However, dirt and grime caught between a bag and a finished surface can act as an abrasive and hasten visible damage. Ultimately, using anything will result in wear. Riding a motorcycle will result in an accumulation of rub-marks, scratches, dings, and scuffs that indicate time well spent. You are choosing to use soft luggage, therefore we are not responsible for such wear and tear from our luggage on your motorcycle surfaces. More