Returns & Repairs
The Wolfman Warranty
Wolfman wants you to be completely satisfied with your purchase. If there's a problem with your item and it's our fault, we want to make it right. If there's a problem with your item and it's not our fault, we'll be happy to help you with repair or replacement. Fees may apply.
If you find you have ordered an item that does not suit you, return or exchange it. We offer a money-back guarantee if returned within thirty days provided the item is in unused condition and accompanied by a copy of the original invoice. Refund excludes shipping costs. Returns Form (pdf download)
Wolfman can help you repair your damaged bags. Print this form, understand the details, and send us your bags. Bags must be clean before being returned for repair. Repair Form (pdf download)
Limited Warranty Details
Wolfman® Products are carefully assembled to meet stringent standards. Wolfman fully stands behind its products and offers a limited warranty. If a problem occurs with your Wolfman product and the problem is caused by manufacturing defects in materials or workmanship, Wolfman will, in its discretion, either fix or replace the product in accordance with the warranty terms and conditions stated herein. The warranty provided applies only to the original purchaser or gift recipient of the product.
This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as carrying unusual items), neglect, accidents, crash damage, abrasion, exposure to extreme temperatures, solvents, acids, water or normal wear and tear (such as fading or discoloration), custom alterations or modifications of any kind from the original intent of use. While non-warranty maintenance or repairs on your product can be performed by any company, improper or incorrectly performed maintenance or repairs will void this warranty. This warranty excludes shipping costs. The term of this warranty is as follows:
All Radio Frequency/ RF Welded Bags for a term of (1) one year from the date of purchase.
All Sewn Bags for a term of (10) ten years from the date of purchase.
Effective Oct 11, 2013: Due to unforeseen circumstances with BackRoads Moto, Wolfman will no longer be able to warranty Wolfman side racks and cross braces. We will be unable to repair, replace or refund them due to manufacturing closures at BackRoads Moto.
Incidental and consequential damages are expressly disclaimed. Labor charges and damages attributable to work performed by anyone other than Wolfman are not covered by this warranty. To the extent permitted by applicable law, any implied warranties are hereby excluded. The warranty provided herein is limited to the value of the product.
This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.
Motorcycle Luggage and Paint - Protecting your bike's finish
We hope you are using our luggage because you ride your bike and need to carry your stuff. Great! Please realize that over time your bike may show wear in places where the luggage contacts the bike's finish. Plastic surfaces, being softer, may be more susceptible to marring. Our luggage is designed to mount securely and to minimize vibration and rubbing. Smooth, soft material is used for bike/bag interface areas to minimize scratches to the bike's finish. However, dirt and grime caught between a bag and a finished surface can act as an abrasive and hasten visible damage. Ultimately, using anything will result in wear. Riding a motorcycle will result in an accumulation of rub-marks, scratches, dings, and scuffs that indicate time well spent. You are choosing to use soft luggage, therefore we are not responsible for such wear and tear from our luggage on your motorcycle surfaces. More